ISO 20000-1:2018 is an international IT service management standard designed for IT organizations. ISO 20000 defines the standards for the service management processes. IT and Freelancer IT can take this ISO.
ISO 20000 is an international standard for IT Service Management Systems (ITSMS). It ensures organizations deliver efficient, reliable IT services by aligning with best practices like ITIL. Certification enhances service quality, customer satisfaction, and operational efficiency while demonstrating commitment to continuous improvement, compliance, and effective IT service delivery management.